Service provision time
| Dial-up | 1 working day |
| Radio modem or WiFi | 3 working days |
| Optical connection | 14 working days |
| DSL connection | depends on leased line provision time, up to 45 working days |
Our round o’clock customer support will provide all necessary clarifications, in case of physical damage reaction time is less than 24 working hours.
Service installation and provision is done within 1 to 15 business days. Service troubleshooting is done within 1 business day. If the service quality degradation is due to a 3rd party (f.e. upstream providers, fiber cable cuts), a corresponding networking update will be posted on the Network News page.
For further information please contact us at or call our hotline at +37460270000.

















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