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GELFAQ / Tutorials
I can neither send, nor receive emails.
Is there an error message displayed? Does it say something about difficulties connecting the mail server?
Check your mail server settings in your email program:
The incoming (POP3) and the outgoing mail server address (SMTP) should be mail.yourdomain.am, not yourdomain.am or www.yourdomain.am
Check, if the SMTP authentication is turned on.
Check the username; it should be you@yourdomain.am in case it’s a mailbox or just yourusername (which is most probably the first 8 characters of your domain name, ex. Your domain name is ‘randomcompany.am’ your username will be randomco. In any event, it’s mentioned in your hosting contract).
Could it be that your hosting account has been suspended due to a non-payment or any other reasons? Contact the accounting department to check/resolve the issue.
Have you checked your domain name for expiration? Try to access your website. If it says “The page cannot be displayed”, most probably the problem is the expired domain. Try to to query the "WHOIS" service for your domain name at https://www.amnic.net/whois/.
Check your mail server settings in your email program:
The incoming (POP3) and the outgoing mail server address (SMTP) should be mail.yourdomain.am, not yourdomain.am or www.yourdomain.am
Check, if the SMTP authentication is turned on.
Check the username; it should be you@yourdomain.am in case it’s a mailbox or just yourusername (which is most probably the first 8 characters of your domain name, ex. Your domain name is ‘randomcompany.am’ your username will be randomco. In any event, it’s mentioned in your hosting contract).
Could it be that your hosting account has been suspended due to a non-payment or any other reasons? Contact the accounting department to check/resolve the issue.
Have you checked your domain name for expiration? Try to access your website. If it says “The page cannot be displayed”, most probably the problem is the expired domain. Try to to query the "WHOIS" service for your domain name at https://www.amnic.net/whois/.
