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GELFAQ / Tutorials
You have no emails, but you know someone has sent you an email a while ago.
Double check if the sender has spelled your email address correctly. Ask if they've received an error message stating the problem. If the email has bounced back, the problem should be in the returned email, and is probably one of either “no such mailbox” or “disk quota exceeded”.
If the problem is the quota, check, how much space does your mailbox occupy and what is your quota. While your Inbox might be empty, there might be some emails occupying space in the Sent and Trash folders. Delete them to free up some space.
Another possibility is the message beeing sent is exceeding your mailbox size. Try increasing your mailbox quota or make up your mind about trying to transfer large amounts of data by email.
Even if your mailbox is totally empty, it’s possible that the total quota for your hosting account has been exceeded.
Ask other email account owners of your domain to delete their emails also. If it’s still not enough, contact our accounting department to increase your disk quota.
It’s possible (though hardly) that the sender’s mailserver has been blacklisted by an automated SPAM control system. Contact the sender’s ISP technical staff to resolve the issue.
If the problem is the quota, check, how much space does your mailbox occupy and what is your quota. While your Inbox might be empty, there might be some emails occupying space in the Sent and Trash folders. Delete them to free up some space.
Another possibility is the message beeing sent is exceeding your mailbox size. Try increasing your mailbox quota or make up your mind about trying to transfer large amounts of data by email.
Even if your mailbox is totally empty, it’s possible that the total quota for your hosting account has been exceeded.
Ask other email account owners of your domain to delete their emails also. If it’s still not enough, contact our accounting department to increase your disk quota.
It’s possible (though hardly) that the sender’s mailserver has been blacklisted by an automated SPAM control system. Contact the sender’s ISP technical staff to resolve the issue.